Terms & conditions

Terms of service

Please read all of these terms and conditions

Please read these terms and conditions carefully before you order any products from us because, by ordering, you agree to be bound by them. By using this website, you are also agreeing to be bound by our Terms of Website Use, included below this section.

Application

These Terms and Conditions apply to the purchase of Goods by you, the customer. We are Sequent Limited whose trading name is Kith & Kin, a company registered in England and Wales under company number 10861250 whose registered office is at Clarendon House, 52 Cornmarket Street, Oxford OX1 3HJ.

These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. Before placing an Order on the Website, you will be asked to agree to these Terms and Conditions by checking a box marked ‘I agree to the website terms and conditions’. If you do not check the box, you will not be able to complete your Order.

You can only purchase Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

We may vary these Terms and Conditions from time to time. Revised terms will apply from the date of publication. Users should check the Terms and Conditions regularly to ensure familiarity with the latest version.

Interpretation

Contract means the agreement between you and us for the supply of the Goods.

Delivery Location means the location you ask us to send your Goods to during the checkout process of the Order.

Goods means the products advertised on the Website that we supply to you, the number and description of which, will be detailed in the Order.

Order means your order of Goods from us as submitted by following the step-by-step process set out on the Website.

Website means our website kith-and-kin.co.uk on which the Goods are advertised for sale.

Goods

The description of the Goods is as set out on the Website or any other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

All Goods which appear on the Website are subject to availability.

We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Basis of Sale

The description of the Goods on our website is not a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

A Contract will be formed for the sale of Goods only when you receive an email from us confirming the Order (Order Confirmation). Please ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you.

By placing an Order, you agree to us giving you confirmation of the Contract by sending you an email with all the information in it (Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.

No variation of the Contract, whether about description of the goods, fees or otherwise, can be made after it has been entered into unless the variation is agreed by you and us in writing.

We intend that these Terms and Conditions apply only to a Contract entered into by you as an individual consumer, and not a business. If you are a business, please tell us, so that we can provide you with a business Contract with terms which are more appropriate for you.

Price and Payment

The price of the Goods and any additional delivery or other charges will be shown on the Website during the completion of the Order.

You may pay us by submitting your credit or debit card details with your Order and we may take payment immediately or otherwise before delivery of the Goods.

Refunds will generally be made by means of a credit to your original payment method.

In the event that a product is incorrectly priced, we may, at our discretion, either contact you for instructions before dispatching the products, or reject your Order and notify you of such rejection. We are under no obligation to supply Goods at the incorrect price.

Delivery and Returns

These Terms and Conditions should be read alongside, and are in addition to our policies, including our delivery & returns policy.

We will deliver the Goods to the Delivery Location using the method that you select during the checkout process. The time stated for delivery will not be essential to the Contract between us.

We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, because we will not pay them.

You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

If you fail, through no fault of ours, to take delivery of the Goods or provide adequate delivery instructions, we may cancel your Order and refund you the price of the products, excluding delivery costs.

The Goods will become your responsibility from the completion of delivery. You must, if reasonably practicable, examine the Goods before accepting them.

All products on our website are legal in the United Kingdom. We do not provide any information or advice on the legal status of a product in any other country. You accept the responsibility to inform yourself about your local laws, import and custom regulations before ordering and you certify that the import to your country of the products ordered is legal. By placing an Order, you accept all responsibilities regarding the legality of the products that will be shipped to you.

Risk and Title

Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

Privacy

We respect your privacy and comply with the General Data Protection Regulations with regard to your personal information. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy.

Limitation of liability

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew that it might happen.

We do not exclude or limit our liability to you for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation or any other liability that cannot be legally excluded.

We are not liable for business losses. We only supply the products for domestic and private use. If you use any of the products for any commercial, business or resale purpose we will have no liability to you for any business loss.

Governing law, jurisdiction and complaints

The Contract, including any non-contractual matters, is governed by English law and you can bring legal proceedings in respect of the products in the English courts.

We try to avoid any disputes so we deal with complaints in the following way: if a dispute occurs, customers should contact us to find a solution. We will aim to respond with an appropriate solution within five business days.

Terms of website use

Please read these terms and conditions carefully before using this website

These Terms and Conditions apply between you, the User of this Website, and us, Sequent Limited, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights.

Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur when you first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these Terms and Conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

All Content included on the Website is the property of Sequent Limited.

Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users.

By using the Website, you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights.

Nothing on this site shall be construed as granting any license or right to use any trademark, logo or service mark displayed on the site without our prior written permission.

You may, for your own personal, non-commercial use, retrieve, display and view the Content on a computer screen, and print one copy of the Content.

You may not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without our written permission.

Prohibited use

You may not use the Website for any of the following purposes:

  • In any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website.
  • In any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order.
  • By making, transmitting or storing electronic copies of Content protected by copyright without our permission.
Registration

When you register on our Website, you must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provide when registering by updating your personal details so that we can communicate with you effectively.

We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.

You may cancel your registration at any time by informing us in writing.

Password and security

When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.

If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.

Privacy policy and cookies policy

Use of the Website is also governed by our privacy policy, which is incorporated into these Terms and Conditions by this reference.

Availability of the Website and disclaimers

We have tried to ensure that information provided on the Website is accurate, but we make no representation and give no warranty of any kind in respect of the information.

We are under no obligation to update information on the Website.

Whilst we use our reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guarantee in that regard and all users take responsibility for their own security and that of their personal details and their computers.

We accept no liability for any disruption or non-availability of the Website.

We reserve the right to alter, suspend or discontinue any part or the whole of the Website.

These Terms and Conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

General

You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions where we reasonably believe your rights will not be affected.

These Terms and Conditions together with the privacy policy and delivery & returns policy contain the whole agreement between you and us, and supersede all prior discussions, arrangements or agreements that might have taken place previously.

No third party will have any right to enforce or rely on any provision of these terms and conditions.

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or another competent authority, the validity and enforceability of the other provisions will not be affected.

No delay, act or omission by you or us in exercising any right or remedy will be deemed a waiver of that or any other, right or remedy.